If you're a small business today, odds are good that you have relied on an IT service provider that operates under a "break/fix" model. This means the IT service provider will fix problems that occur on your network after the problem has impacted your business. Often times, these IT vendors are one man operations and are juggling numerous clients, and thus can't be very responsive to your business needs. There are also the IT consultants who charge very high rates and are looking for projects where they can come in, make their money and leave. Neither of these models is beneficial to your business in the long run.